Customer Service Skills for Employment

This is the ideal qualification for anybody looking to develop customer service skills that they can apply in a customer focused public or private sector environments such as health, security, retail, hospitality and education.
These skills will be required to deal with customers effectively, face to face, or online

There are six learning outcomes;
- Understand the benefits to an organisation
of good customer service
- Understand the possible consequences of
poor customer service
- Understand the value of giving customers
a positive first impression of an organisation
- Understand positive verbal and non-verbal
interaction with customers
- Understand that respect for the individual
is at the heart of good customer service
- Understand how to deal with customer
complaints

Level 1 English or equivalent (grade 1-3 GCSE or Functional Skill) is desirable, however, all learners will be assessed to check that their level of English meets the requirements of the course regardless of previous qualifications

Through a portfolio of evidence which may include; written tasks, obervation of good customer service practice, and any other evidence such as screenshots, photos, videos, management testimonies

There are Level 3 courses available within the College to progress to, and this course will help you to develop your inter-personal skills in preparation for that level of study.

If you need help with affording college, there are a number of different finance and funding options available to you. You might be eligible for special bursary support or extra help from the government. Have a look at our fees, finance & funding page to find out all the information you need.
This course will be funded for the majority of learners, however all applicants will be fee assessed to ensure this is the case.

Do you have a burning question about this course, or would you like to know more about the qualification you'll receive and how it will help your career?
Our course enquiries team is on hand to help you understand any details and answer any questions – whether it's about applying for the course or finding out about finance. Just get in touch here!