Teacher talking with two students

Support & Guidance

The Manchester College is committed to ensuring all our students receive the support they need to reach their potential and enjoy their college experience.

We do this in a number of different ways through a campus based support team which encompass Achievement Tutors/Personal tutor, Student Mentors and Student Experience and Support Practioners. 

You will be allocated an Achievement Tutor or Personal Tutor who will support you with your studies and monitor your progress through regular tutorials. They will have an overview of your overall progress on your whole Programme of Study and help you set targets and support you in achieving your goals and progressing to the next step to an amazing career. They will also keep a close eye on your attendance, punctuality and where appropriate keep your parents/carers informed of your progress whilst at college. 

Your Achievement Tutor/Personal Tutor will identify any support needs for you and put these in place to help you achieve to your full potential.  They will work closely with your teachers, mentors, Student Experience Support Practitioners and Careers and Welfare Advisors to ensure you are fully supported.

Just think of your Achievement Tutor/Personal Tutor as your ‘go to person’ if you are worried about any aspect of your Programme of Study, or issues that may affect your learning.

On each campus there is a team of Student Mentors, who will be based in The Hive at each campus, who can support you with your personal and social development, to overcome any barriers to your learning and achievement. 

Support can include virtual and face-to-face 1 to 1 coaching sessions and group work on specific life skills, working with you to set targets to improve things like attendance and punctuality, as well as working with you to develop solutions to any challenges you may face during your time at The Manchester College.

The College’s Student Experience Support Practitioners are based on every campus and are there to provide guidance around safeguarding if needed, as well emotional support during your time with us. If you are having difficulties in or out of college, the student experience team provide a high level of support through 1-1s and relevant referrals to external agencies. 

The support team on campus will also organise enrichment events to support you with your personal and employability development – through awareness raising activities/employability focused activities and bespoke curriculum activities, as well as giving you a well-deserved break from your studies. 

There will be a range of online enrichment activities available, to widen your skills and experience, that you can add to your CV to make you stand out from the crowd. 

The Additional Learning Support Team offer personalised support programmes in partnership with your curriculum teaching team. They co-ordinate and provide support to learners with high needs and broader Special Educational Needs (SEND). In partnership with curriculum, they work to deliver the college's committment to high quality teaching. The College aims to remove learning barriers so every student can progress and achieve within a highly effective learning programme. If you have a disability or learning difficulty our team can discuss your personal learning support needs and work with you to create a personal learning plan.

Our Additional Learning Support Managers are your first point of contact and are available by telephone on 0161 920 2358 / 0161 614 9163 or email specialistsupport@tmc.co.uk.

Posters are displayed on each campus showing you who the Additional Learning Support Manager is on your campus and what their contact details are.

Who are we?

We support potential, existing and progressing students within The Manchester College and external providers. We can offer careers and employability support, information, advice and guidance, along with personal and welfare support. Advisors are professionally qualified and accredited to the national matrix Quality Standard. 

What service do we provide?

We can provide confidential and impartial guidance on a range of issues, including:

  • Course choice and progression
  • Career planning and employability
  • Careers advice and guidance
  • Welfare and funding
  • Welfare benefit support
  • Residency fee assessment
  • Accommodation support
  • Personal support

How to see an advisor

You can visit our advisors in a range of different ways including:

  • One-on-one appointments by prior arrangement
  • Virtual group sessions
  • Telephone and email advice
  • Webinars
  • Virtual job clubs
  • Employer links
  • Events and careers fairs - virtual and on campus 

How can we help?

We can help in different ways, including:

  • Helping you identify and achieve your life goals
  • Building your confidence
  • Motivating you with your studies
  • Helping you overcome barriers to learning and progression

We always welcome feedback on the services we provide. If you would like to comment on the service please complete the feedback form.

Everything you say is treated confidentially

For students aged 19 and above

If you are aged between 19 and 23, studying your first full Level 2 or 3 course

If you don’t already have a full Level 2 or 3 qualification, we can remit your course fees.

If you are aged between 19 and 23, claiming welfare benefits

If you are studying a course up to Level 2 and receiving Income Support, Job Seekers Allowance, ESA (WRA), Universal Credits (because you are unemployed) or Council Tax Support, we can remit the course fees.

If you are aged between 19 and 23, claiming welfare benefits

If you are studying a course up to Level 2 and receiving Income Support, Job Seekers Allowance, ESA (WRA), Universal Credits (because you are unemployed) or Council Tax Support, we can remit the course fees.

If you are aged 19 and above, working on a low income

If you are studying a course up to Level 2 and you earn less than £15,736.50 annual gross salary based on the Social Mobility Commission’s low pay threshold of £8.07 (hourly rate in 2016), we will remit the course fees.

If you are aged 19 and above, studying Level 3

If you are studying a Level 3 course you may have to make an application to the Advance Learner Loan to pay for the course fees as you do not fit within any of the above funding conditions. See Careers, Employability and Welfare for more information.

If you are aged 19 and above, with a low income

If you do not fit within any of the above funding conditions and you have a low income, you can make an application to the 19+ SPA for your course fees.

An important part of your Study Programme is your opportunity to explore different career routes and find out more about the world of work through encounters with employers.

We have a dedicated team of Employer Engagement Leaders and Employability Partnership Coordinators who work with industry professionals to provide you with relevant and engaging work experience opportunities throughout the year. The Employability Team will work with employers to ensure placements are well organised, interesting and safe. They will work with you and your tutors to log your activities, help you feel prepared and to check consent.

Each course and level have specific minimum targets to achieve for work experience.

Centres of Excellence

Level of Study External Work Placement (min. hours)
Level 1 Up to 6 hours
Level 2 24 hours
Level 3  35 hours

Industry Excellence Academy

Level of Study External Work Placement (min. hours)
Level 2 15 days/105 hours
T Level Transition Year (Level 2) 15 days/105 hours
Level 3 15 days/105 hours
T Level (Level 3) 315-350 hours over two years

In addition to external work placement hours, you'll also engage in a range of work-related activities such as virtual-work experience, masterclasses, industry insight talks and careers events.

What we expect from you

  • Employability Hour every week to support you to be work ready
  • Live work placement opportunities from our team of Employability and Partnership Coordinators
  • Opportunities to encounter employers from industry throughout your studies
  • We have a dedicated system called Grofar to support any external work placement activities and which you will need to access to complete reflective logs

What we expect from you

Work experience, work related activities and work placements are a mandatory part of your Study Programme and so must be undertaken.

If you are planning an external work placement, we expect that you inform us of your plans a minimum two weeks in advance so that we can carry out the necessary health and safety checks.

Before you start at college

Please use our Employabilitiy Pre-Enrolment activity pack to start to identify local employers who would be able to offer you a work placement (this is mainly if you will be starting on a Level 2 or 3 course).

You will need to contact the employers in advance to check that they would be happy to host you on a short placement.

Bring these details along with you when you start in September and your Employability Hour tutor and Employability and Partnership Coordinator will make contact with the employer to formalise and agree a plan.

Remember, your work placement should be linked to your Study Programme subject and future career aims.

Welcome to The Manchester College.

We are here to support you on your journey to an amazing career. So as well as all the award-winning support you’ll get from Careers and Welfare, and the Support Teams,  we are ALSO giving you the chance to apply for an amazing finance package, Study Programme Award (SPA). 

If you meet eligibility criteria you may be supported with the following: 


Depending on your individual course timetable you can apply for:

A System One travel card for the first 4 weeks. Once we have confirmed your attendance is 85% or over, we will pay you:

  • A cash payment equivalent to a  one-day pass at for each day in college for term one
  • A cash payment equivalent to a two-day pass at for each day in college for term two
  • For term three you will receive a 3-month System One travel pass


We will continue to support you to buy lunches for when you are on site and home study. You will receive £2.50 loaded onto your ID card for the day/s in college, and additional payments when studying at home will be paid into your bank account. All payments made will be to a maximum of £7.50 per week. 

In addition, we will provide FREE TEA AND TOAST to students who are in college from 8.45am to 9.45. This will be a limited service and social distancing measures will apply. You will need to show your ID.


We understand that learning remotely can be difficult if you don’t have the equipment. During enrolment, we will ask you if you have access to any equipment at home. If not, you may be able to apply for a laptop, iPad or data for internet connection. 

Before we can provide any equipment, you will be expected to sign the college Acceptable Use of IT policy and the college IT agreement form.


We understand that some students may need some extra support while studying. If eligible you may receive an award up to £1,200 per year. This will be over 6 payments, depending on the award. The Additional Support Bursary is based on a financial assessment and is not guaranteed.

For those of you studying courses such as Hair and Beauty, Catering etc. we can provide support up to a maximum of £75 depending on the course requirements.


When making an application for the SPA we will ask for some personal details, such as household income and welfare benefit income. It’s one single process to apply for the awards and you will be notified by text or email if you are eligible for support 

Bank accounts – essential 

We can only make cash payments into a valid UK bank account. You will be required to provide details of your bank account. You will be providing these details securely to protect your information. This will be part of the SPA processing. If you are asked to provide any sensitive information, this must be sent using your student email and can only be sent to the bursary team email address (see below).

Your email:
Your student ID number and  .stu@tmc.ac.uk (12345.stu@tmc.ac.uk)
Bursary Team:
Having a bank account is vital for the college to be able to pay any awards. If you do not have a bank account you can visit for information on bank accounts at Money.com and Moneysupermarket.com


  • Apply via your main reception
  • All funding is subject to change

Funding is subject to income, residency/settled status conditions

Our Pass is the new way to travel in Greater Manchester for all 16 to 18 year olds.

If you're 16 to 18, Our Pass provides you with free bus travel anywhere in Greater Manchester - whether you need to travel for college, careers events, taster days, sporting events or cultural attractions.

If your permanent address is in Greater Manchester you can apply for the Our Pass now and start using the card in September.

Apply for Our Pass 

Note: An administration fee of £10 applies